User Manual
Procedures when the product arrives
1. Check the included items
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Arrival Checklist |
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User Manual (this document) |
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Product itself |
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Accessories (if applicable) |
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Storage bag (non-woven fabric) |
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Inspection Certificate |
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Return slip |
*The box is required for return shipping. Please keep it and do not throw it away.
*If any items are missing, please contact us immediately via chat or phone.
*Please be sure to check the contents of the inspection certificate yourself.
2. Take a photo to confirm the condition of the product
Please take the four photos below and send them to us via the chatbot on the site (the paper airplane icon at the bottom right of the site).
* The photographed images will be used as a quality record to ensure that you can use the product with peace of mind.
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front |
Rear |
bottom |
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internal |
Accessories (if any) |
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Important points to note for comfortable use
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Be careful not to pack too much Excessive storage can cause the product to lose its shape or become damaged. |
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Be careful with liquids Leaking ballpoint pens and cosmetics can cause stains. |
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Beware of sharp objects Keys and accessories can cause scratches. |
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Use of bicycles and motorcycles Please refrain from carrying it in a basket. |
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Perfume and tobacco Please be aware that odors tend to remain. |
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Be careful not to get it wet Rain and sweat can cause stains. |
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Be careful about where you store it Store in a cool, well-ventilated place out of direct sunlight. |
Common examples of damage
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Damage Abrasions caused by use, animal bite marks, etc. |
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Dirt and stains Alcohol, disinfectant, sunscreen, etc. |
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Smell Tobacco, perfume, aroma, etc. |
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Lost Loss of bag, accessories, or parts |
Please rest assured that we will take care of any minor stains or wrinkles that may occur through normal use.
*However, if significant damage or stains are found, you may be required to pay the repair costs or the product price.
Return procedure
1. Check the items to be returned
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Return Checklist |
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Check your bag for personal belongings. *Please be careful not to forget to take small items. |
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Product itself |
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Accessories (if applicable) |
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Storage bag (non-woven fabric) |
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Certificate of Appraisal |
2. Take a photo before returning the item
Please take six photos of the product as they appeared when it arrived and send them to us via the in-app chat.
3. Packaging
*Please return the item in the same condition as when it was delivered.
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Packing Instructions |
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Place the bag and accessories in the storage bag |
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Check and include the inspection certificate |
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Pack it in the same box it arrived in |
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Attach the return slip |
4. Shipping
- Please use the return slip included to return the item.
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If you are outside of collection hours or will be late, please contact us (chatbot)
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For those who wish to extend their stay
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⚠️About overdue payments
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Contact Information Chatbot: 24/7 support Phone: 03-6263-9750 (Weekdays 10:00-18:00) Email: official@ginza-xiaoma.com |
We deliver happiness with passion.
